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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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DeeGoated

February 5, 2026

5  out of  5
rating by DeeGoated
"Logan Was Great!"
We responded:
"We appreciate your review, DeeGoated. We are so happy that you had such a wonderful experience with State Farm Agent Robert McDougall’s Team here in Grand Rapids ! "
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Ellen Ritzema

February 5, 2026

5  out of  5
rating by Ellen Ritzema
"Logan was awesome. He helped me find the right insurance and was SOOOOO pleasant to talk to. He has the patience of a Saint!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Robert McDougall’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grand Rapids ."
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Pamela Troyer

February 4, 2026

5  out of  5
rating by Pamela Troyer
"Tyler is awesome !"
We responded:
"Thank you for the 5-star review, Pamela! Here on State Farm Agent Robert McDougall’s Team, we are proud to serve our community and appreciate your recognition. "
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Johnathan Yurush

February 3, 2026

4  out of  5
rating by Johnathan Yurush
"Wonderful, customer service very friendly and reasonable"
We responded:
"Johnathan, thank you for your great review. We deeply appreciate your feedback and are pleased to hear that your experience with State Farm Agent Robert McDougall’s Team was a positive one. "
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Denise Gardner

January 28, 2026

5  out of  5
rating by Denise Gardner
"Tommy such a wonderful insurance agent I would recommend him 1000 time s over"
We responded:
"Denise, you made our day with your wonderful comments! Thanks for being such a valued customer. -Robert McDougall State Farm"
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Lisa Webster

January 28, 2026

5  out of  5
rating by Lisa Webster
"Super fast service, very efficient, extremely friendly, great price! Would highly recommend Tommy for ALL of your insurance needs!!🤗"
We responded:
"We appreciate your kind words, Lisa! We're happy to have Tommy on our team and we'll be sure to share this with him. -Robert McDougall State Farm"
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Brad Krause

January 27, 2026

5  out of  5
rating by Brad Krause
"Very friendly and helpful."
We responded:
"Brad, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. - Robert McDougall State Farm"
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Salvador Enrique Garcia jr

January 21, 2026

5  out of  5
rating by Salvador Enrique Garcia jr
"Carson was great , he did an amazing job and a great attitude!"
We responded:
"Hey Salvador, so glad to hear Carson was treating you right!! I love to hear this about my team. Thanks again for sharing. - Robert McDougall State Farm"
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Salvador Enrique Garcia JR (Matthew)

January 21, 2026

5  out of  5
rating by Salvador Enrique Garcia JR (Matthew)
"It was my best experience, the best ever customer service!"
We responded:
"Thank you, again, Salvador! We so appreciate the stars!!! - Robert McDougall State Farm"
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Patrick Morrissey

January 20, 2026

5  out of  5
rating by Patrick Morrissey
"Good follow-up from an issue. We are thankful it was resolved in the right way. Thanks"
We responded:
"Thank you, Patrick. We never like issues to arise, but when they do, we like to fix it as soon as we can, thanks for taking the time to share! -Robert McDougall State Farm"
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Kathleen Mauric

January 19, 2026

5  out of  5
rating by Kathleen Mauric
"So friendly and helpful! Thank you for answering all my questions."
We responded:
"Thank you so much, Kathleen! We really appreciate you taking the time to share your experience with our insurance agency! -Robert McDougall State Farm"
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James Ennis

January 14, 2026

5  out of  5
rating by James Ennis
"This office has a great team. They are easy to talk to, understand the problems and have good products to solve the issues."
We responded:
"We appreciate you so much, James! Glad my team was easy to talk to and understand!! :-) -Robert McDougall State Farm"
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Derek Fosbender

January 2, 2026

5  out of  5
rating by Derek Fosbender
"Very quick and informative!"
We responded:
"Thank you, Derek! We try to be as sufficient as possible. Our customers time is important! -Robert McDougall State Farm"
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Kayla Rose Graham-Swigert

January 2, 2026

5  out of  5
rating by Kayla Rose Graham-Swigert
"Tyler helped me to find an affordable coverage plan! The amount I had been paying with another company was more than double and it was getting ridiculous! He was wonderful, polite and offered me more than just vehicle coverage! You have many options and I'm sure state farm can help you find what you need as well! Call Tyler for your insurance needs with State farm!"
We responded:
"Wow, Kayla! You made our teams day, I will share this great feedback with Tyler! -Robert McDougall State Farm"
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Lillee Benton

January 2, 2026

5  out of  5
rating by Lillee Benton
"Wonderful"
We responded:
"We really appreciate you taking the time to share this Lilee! -Robert McDougall State Farm"
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Beck Morningstar

December 31, 2025

5  out of  5
rating by Beck Morningstar
"Tommy was a great help! I will be recommending him to everyone from now on!"
We responded:
"Thank you so much Breck! We love referrals! -Robert McDougall State Farm"
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R K

December 31, 2025

5  out of  5
rating by R K
"Tommy was awesome! After calling 4 different agents and spending so much time on the phone and everyone giving me the run around, Tommy was able to get my policies set up for me the way I needed on just one quick easy phone call! 🙌🙌 Hassle free experience and excellent customer service! He was very professional 😊"
We responded:
"We can’t thank you enough for the wonderful comments, we love having you as our client!-Robert McDougall State Farm"
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Darren

December 30, 2025

5  out of  5
rating by Darren
"⭐️⭐️⭐️⭐️⭐️ I want to give high praise to Marc at State Farm for his professionalism and persistence. Over the past year, Marc stayed in touch in a very respectful and non-pushy way, which I truly appreciated. When my auto insurance was up for renewal, I decided to reach out to him — and I’m so glad I did. Marc did an amazing job lowering my monthly payment and made the process smooth and easy. His knowledge, consistency, and genuine care really stood out. I look forward to my journey with State Farm and feel confident knowing Marc is my agent. He absolutely deserves recognition for his hard work and dedication. Highly recommend!"
We responded:
"Oh my goodness Darren! You made our whole teams day! Thank you so much for sharing this amazing feedback! -Robert McDougall State Farm"
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Mark R

December 29, 2025

5  out of  5
rating by Mark R
"Professional and friendly"
We responded:
"We really appreciate you taking the time to share your experience with our team Mark! -Robert McDougall State Farm"
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Hannah Hudgins

December 24, 2025

5  out of  5
rating by Hannah Hudgins
"Tyler was great to work with. He helped me choose the best insurance options for my cars and took the time to configure everything so I was getting the best coverage at the best price. He explained my options clearly, answered all my questions, and made the whole process super easy and stress-free. Highly recommend working with him!"
We responded:
"Thank you so much, Hannah! We really appreciate you taking the time to share your experience with our team. -Robert McDougall State Farm"
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alyssa koster

December 19, 2025

5  out of  5
rating by alyssa koster
"amazing customer service"
We responded:
"Thank you so much for all the stars Alyssa! We love that you chose our agency! -Robert McDougall State Farm"
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Stephanie Remington

December 16, 2025

5  out of  5
rating by Stephanie Remington
"Tyler was extremely helpful"
We responded:
"Whole team appreciates that you took the time to share this Stephanie! We love having you as our customer! -Robert McDougall State Farm"
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TOMMY GREER

December 15, 2025

5  out of  5
rating by TOMMY GREER
"Literally the most knowledgeable insurance staff I have ever worked with! I will gladly refer anyone to this office. I never realized how much I didn't know about insurance until Bruno explained everything to me! Wow! Let these people have a chance at taking care of you and your family! !"
We responded:
"Love this, Tommy! Thanks for taking time to share. ~ Robert, at Robert McDougall State Farm"
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Michelle Helton

December 15, 2025

5  out of  5
rating by Michelle Helton
"I had a great easy experience with Tommy he made it painless I was very nervous to switch insurance companies but he made it very comfortable and easy thank you so much!"
We responded:
"Thank you so much, Michelle, we really appreciate you taking the time to share your experience with our team! We are so glad the process was simple for you, that’s always our goal! -Robert McDougall State Farm"
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Carson Frisch

December 12, 2025

5  out of  5
rating by Carson Frisch
"I had the pleasure of working with Logan at Robert McDougall Statefarm and couldn’t be more satisfied with his help. He guided me through products that fit my needs best, and made sure none of my questions went unanswered! Anyone who needs help with their insurance needs I recommend contacting Robert McDougall Statefarm!"
We responded:
"Oh wow Carson! You made our entire teams day with your kind words! Thank you so much for sharing and choosing our agency! -Robert McDougall State Farm"