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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Donat

October 28, 2025

5  out of  5
rating by Jessica Donat
"Wonderful costumer service, I spoke with Megan and she was professional and polite! Thanks again state farm for the cheap insurance"
We responded:
"Thank you Jessica! We love how “cheap” our rates are! We really appreciate your kind words! -Robert McDougall State Farm"
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Denise Jones

October 27, 2025

5  out of  5
rating by Denise Jones
"Tyler was awesome he was very kind and friendly and knowledgeable. I received a very good price on everything I needed and we handled everything in a 20 minute or less phone call it was easy and a smooth process and I’m glad he was the one to help me. I would definitely recommend Tyler and the rest of the staff at this office. Thank you again!"
We responded:
"I love hearing this about my team! I'll share with Tyler!! Thank you, Denise. 😁 - Robert McDougall State Farm"
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Blake Whitcomb

October 24, 2025

5  out of  5
rating by Blake Whitcomb
"I had an excellent experience working with Logan From the start, they were professional, knowledgeable, and genuinely cared about finding the best coverage for my needs. They took the time to explain every option clearly and made the entire process simple and stress-free. What really stood out was their responsiveness — anytime I had a question, they were quick to follow up and made sure I felt confident in my decision. It’s rare to find someone so dedicated to their clients. I highly recommend to anyone looking for reliable, honest, and top-notch insurance service!"
We responded:
"Oh wow Blake! Thanks for shouting out Logan and our entire team, we love having you as our customer! -Robert McDougall State Farm"
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lydia spear

October 24, 2025

5  out of  5
rating by lydia spear
"i talked to bruno and he was the BEST person to help guide me! i am younger and he gave me honest opinions and was so personable. i recommend him 100%!"
We responded:
"You made us all smile, Lydia! We love helping and giving honest opinions and options! -Robert McDougall State Farm"
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Jaelyn Franks

October 24, 2025

5  out of  5
rating by Jaelyn Franks
"State Farm is very helpful and understandable. They’re able to help me out with anything I ask and got me the lowest terms. I strongly recommend getting insurance through them. The team is amazing and always there to help."
We responded:
"Really appreciate this great review, Jaelyn!! I think my team is amazing, but it's wonderful to see others feel the same way!! Take care! - Robert McDougall State Farm"
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Sara Wood

October 20, 2025

5  out of  5
rating by Sara Wood
"They have always been more then helpful and have always got me the best discounts and pricing for my vehicles"
We responded:
"So glad we've been helpful for you!! And it's great to hear you got a good price!! We hope to serve you for years to come! -Robert McDougall State Farm"
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CryoSoul

October 9, 2025

5  out of  5
rating by CryoSoul
"Tommy reached out to me from State Farm, he had excellent customer service worked around my schedule and found a great affordable rate for me. Awesome dude"
We responded:
"Oh wow, thank you so much for sharing this amazing feedback! -Robert McDougall State Farm"
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Edwin Schultz

October 3, 2025

5  out of  5
rating by Edwin Schultz
"I recently became aware of the question of loss assessment and how it relates to condominium owners insurance and the master policy of the condominium association. I called the Robert McDougall agency that provides my homeowners and auto policies. I left a message as it was after hours. Joanne French called me the next day and after I shared with her details from the master policy, she was able to suggest changes that I could make with significant savings on our homeowners policy. Naturally I agreed, she made the changes to my policy, and I received a nice refund check a few weeks later. THAT is customer service. Thank you Joanne and Robert McDougall State Farm!"
We responded:
"Oh my goodness Edwin, you comments made us all smile! Thank you so much for taking the time to share so many great details, I will share with Joanne and it will make her day! -Robert McDougall State Farm"
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Jennifer Hernandez

October 3, 2025

5  out of  5
rating by Jennifer Hernandez
"👍"
We responded:
"We very much appreciate all the stars Jennifer! -Robert McDougall State Farm"
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Sarah Butler

October 3, 2025

5  out of  5
rating by Sarah Butler
"great, helpful, wonderful team"
We responded:
"Thank you Sarah! We love to help in anyway we can! -Robert McDougall State Farm"
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Diane Kaneza

October 3, 2025

5  out of  5
rating by Diane Kaneza
"She is great person and have a good attitude. She delivers accordingly kudos"
We responded:
"Wow Diane! You made our whole team smile! Thanks for sharing! -Robert McDougall State Farm"
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Deborah Dantuma

October 2, 2025

5  out of  5
rating by Deborah Dantuma
"Very nice. Did not have to wait."
We responded:
"Thank you so much Deborah! We love doing what our customers need fast! -Robert McDougall State Farm"
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Nicole Kelley

September 26, 2025

5  out of  5
rating by Nicole Kelley
"Sydney is amazing at her job, and always has answers to all of my questions. I recommend her to anyone I know looking for insurance."
We responded:
"Thank you so much Nicole! We love having you insured with our agency! -Robert McDougall State Farm Grand Rapids"
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Diane Coulier

September 26, 2025

5  out of  5
rating by Diane Coulier
"My State Farm agent is always very prompt, helpful, great at answering questions when I need assistance"
We responded:
"We love having you insured with us Diane! -Robert McDougall State Farm"
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Evan Bauer

September 19, 2025

5  out of  5
rating by Evan Bauer
"Tommy was amazing he helped me with an accident when I was with another insurance company. Basically told farm bureau how to do their job and go after the PIP coverage. Right after I switched to State Farm 👍"
We responded:
"So glad Tommy was able to help you! The fact that my team really cares is something that I'm so proud of!! Glad to have, you Evan, I'll make sure Tommy sees this. 😁 - Robert McDougall State Farm"
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Tisha Lee

September 8, 2025

5  out of  5
rating by Tisha Lee
"Great customer service fast and efficient"
We responded:
"We very much appreciate you taking the time to share this Tisha! We love that you chose our agency for your insurance! -Robert McDougall State Farm"
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matt ayling

September 8, 2025

5  out of  5
rating by matt ayling
"Never disappointed when I need to call in, the Ladies are always nice to speak with! Always great service! Thanks again..."
We responded:
"Wow Matt! Thank you for the kind words! We love when you call in! -Robert McDougall State Farm"
Profile photo of Renee Linscott

Renee Linscott

September 4, 2025

5  out of  5
rating by Renee Linscott
"Awesome Customer Service"
We responded:
"Oh thank you so much Renee! We love having the Linscott family insured with us! - Robert McDougall State Farm"
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Jay Premier

September 3, 2025

5  out of  5
rating by Jay Premier
"Very professional"
We responded:
"Thank you for all the stars Jay! We appreciate you taking the time to share! -Robert McDougall State Farm"
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John Skowronski

September 2, 2025

5  out of  5
rating by John Skowronski
"I called with a question regarding one of my accounts. Megan handled it quickly and decisively. I'm happy with the effort and effectiveness."
We responded:
"Thank you John! We very much appreciate you taking the time to share your experience with the team! -Robert McDougall State Farm"
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Shadowy Insider

September 1, 2025

1  out of  5
rating by Shadowy Insider
"Oh my goodness, where to begin... By far the worst experience ever. Talk about high prices? Have a claim? Don't expect to get anywhere with this guy! Edit: this fruit said he spoke to me over 20 times.... Not the case! Must happen more frequently than I had anticipated."
We responded:
"Oh my goodness, I’m so sorry to see you feel this way. When walking through your claim and talking with you over 20 different times I do feel we tried to help as best we could. Claims decisions are made outside of an agency, that’s why we reach out so frequently to try and help as best we can. I sincerely apologize the experience wasn’t better for you. -Robert McDougall State Farm"
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Michele Edgarton

August 31, 2025

5  out of  5
rating by Michele Edgarton
"Great place awesome staff, awesome pricing as well."
We responded:
"We really appreciate your amazing comments, Michelle! The whole team tries there best to help and we love it pricing too! -Robert McDougall State Farm"
Profile photo of Faith King

Faith King

August 27, 2025

5  out of  5
rating by Faith King
"Very helpful always quick to answer and help me out. Have been a customer for a few years and I am very happy with them."
We responded:
"So wonderful to have you as a customer!!! Thank you so much for taking time to tell the world we really do care about our customers! We appreciate you! 😍 - Robert McDougall State Farm"
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Ben Harlett

August 25, 2025

5  out of  5
rating by Ben Harlett
"Robert's employee's have alway been a absolute pleasure to work with whether its adding a policy or just answering questions about coverage. Every time i have to call them i get a human who is happy to help."
We responded:
"Wow Ben! Thank you so much for your kind words! You made our whole teams day! We appreciate you! -Robert McDougall State Farm"
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Collin Tone

August 20, 2025

5  out of  5
rating by Collin Tone
"We got everything figured out"
We responded:
"So glad we got everything figured out Collin! We appreciate you being our customer! -Robert McDougall State Farm"