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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nikki Howe

Nikki Howe

September 19, 2024

5  out of  5
rating by Nikki Howe
"I’m so glad I decided to go w State Farm insurance, They’ve been amazing! Lizzy Gray is an amazing woman because she helped me navigate through my policy to get the best possible coverage! Thank you to Lizzy and the rest of the crew."
We responded:
"I love to hear this, Nikki! Getting the best coverages and help navigating through all the insurance jargon is really where my team shines!! We hope to serve you for many years to come. 😀 - Robert (Robert McDougall State Farm)"
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Allen Pittman

September 19, 2024

5  out of  5
rating by Allen Pittman
"Friendly and helpful"
We responded:
"Thanks, Allen! So nice of you to share. We really appreciate it! - Robert (Robert McDougall State Farm)"
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Sharie Sumner

September 18, 2024

5  out of  5
rating by Sharie Sumner
"Excellent service, timely and friendly 👏 👍 👌 😀"
We responded:
"Fantastic news Sharie! Thank you so much for sharing such wonderful feedback! We love having you insured with us! -Robert McDougall State Farm"
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kendra kalmbaugh

September 13, 2024

5  out of  5
rating by kendra kalmbaugh
"Alisha is very knowledge able and fast to answer any questions I had regarding home owners insurance."
We responded:
"Thank you so much Kendra for sharing your experience! We really appreciate that! -Robert McDougall State Farm"
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Sydney Snyder

September 13, 2024

5  out of  5
rating by Sydney Snyder
"Sydney is amazing!!!!!"
We responded:
"Thank you for all the stars and kind words Sydney! It made our day! -Robert McDougall State Farm"
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Gano Nunnelly

September 13, 2024

5  out of  5
rating by Gano Nunnelly
"I can’t recommend this agency more, they saved me so much on my car insurance and I always thought life insurance was too expensive but they walked me through all the options and I chose what worked for me! Thank you all!"
We responded:
"Wow Gano! Thank you so much for the kind words! We love saving our customers on car insurance and finding the best life insurance that meets their needs! We really appreciate you taking the time to share! -Robert McDougall State Farm"
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Wendy Dorman

September 6, 2024

5  out of  5
rating by Wendy Dorman
"I always receive top notch service from all team members. Thanks for your assistance today, Tommy!"
We responded:
"Thank YOU so much Wendy! We love having you as our customer! -Robert McDougall State Farm"
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Yoomi Lee

September 6, 2024

5  out of  5
rating by Yoomi Lee
"Sydney was very helpful- gave me clear instructions on what to do! It was such a good idea to call them!! Would highly recommend to anyone wanting to file claims!!"
We responded:
"Thank you so much Yoomi! We truly appreciate you sharing your experience with our team! We welcome everyone calling! -Robert McDougall State Farm"
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kylie mcdougall

September 6, 2024

5  out of  5
rating by kylie mcdougall
"Thank you Caleb for helping me get my insurance started"
We responded:
"We really appreciate your kind words Kylie! Thank you so much for being our customer! -Robert McDougall State Farm"
Profile photo of Lydia Williams

Lydia Williams

September 6, 2024

5  out of  5
rating by Lydia Williams
"Bruno was amazing! Really helped protect my home, vehicles and family! He explained the need for certain coverages and even why we needed life insurance that we own! Thank you again!"
We responded:
"Thank you for taking the time to share your experience Lydia, Bruno loves taking care of our customers and protecting families! -Robert McDougall State Farm"
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Cynthia Joseph

August 30, 2024

5  out of  5
rating by Cynthia Joseph
"This office is amazing! I have been having some on going issues with my home and did not know who or how to get help. They sent and expert construction guy out, who identified the issue and directed me to the correct resources. This was not an insurance issue, but a homeowner situation and they still cheerfully and thoroughly helped me with the process. Robert McDougall State Farm is the best."
We responded:
"Oh wow Cynthia, your words literally made our day! It has been a true pleasure to help you and have you as our customer! Have a wonderful holiday weekend! -Robert McDougall State Farm"
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Jessica Fik

August 30, 2024

5  out of  5
rating by Jessica Fik
"Syd was amazing!!! Super helpful! Answered all my question and was very nice."
We responded:
"well, THANK you Jessica! We really appreciate the very kind words! We love having you insured with us! -Robert McDougall State Farm"
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Hansen Ma

August 28, 2024

5  out of  5
rating by Hansen Ma
"Todd is super helpful!"
We responded:
"Hansen! We can’t thank you enough for all the stars! -Robert McDougall State Farm"
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Marc Watkins

August 28, 2024

5  out of  5
rating by Marc Watkins
"Working with Tommy on car and homeowners insurance has been a pleasure. It is always nice to have someone local who understands people's needs and shows a willingness to work hard, especially in hectic situations."
We responded:
"Wow Marc! Thank you for all the kind words! We pride ourselves on being local and helping our community! -Robert McDougall State Farm"
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SJ Spears

August 16, 2024

5  out of  5
rating by SJ Spears
"Thank you so much to Janet for helping out our family with all of our insurance needs. Janet is so personable and her laugh is absolutely contagious! If you have any insurance questions, Janet is completely knowledgeable in EVERYTHING!!! Thank you so much again for helping our family out, as we had so many questions! You answered all of our insurance questions with ease, and you were extremely patient with us. We had personal and business insurance needs, and Janet is a Pro at both! Thank you again!"
We responded:
"Wow SJ! Thank you so much for all the kind words! We love helping with both personal and business insurance! -Robert McDougall State Farm"
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Jaylen McKinney

August 12, 2024

5  out of  5
rating by Jaylen McKinney
"Great team! Very efficient and willing to help!"
We responded:
"Wow Jaylen! Thank you for sharing your experience with our team! -Robert McDougall State Farm"
Profile photo of francisco gonzalo ramirezpablo

francisco gonzalo ramirezpablo

August 12, 2024

5  out of  5
rating by francisco gonzalo ramirezpablo
"The help me with all my questions answered very helpful"
We responded:
"This is wonderful Francisco! Thank you so much for taking the time to share your experience with our team! -Robert McDougall State Farm"
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Michaela

August 9, 2024

5  out of  5
rating by Michaela
"I highly recommend going through Robert McDougall’s State Farm office for your insurance service needs. Tommy was extremely helpful with transferring my family’s insurance plan after moving to the area from out of state. He was quick, efficient, professional, and beyond kind. We’re grateful to have found this State Farm office and look forward to being life-long customers! :)"
We responded:
"Thank you Michaela! We love having you insured with our agency! Welcome to Michigan! -Robert McDougall State Farm"
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Marcha Gonzalez DeJesus

August 9, 2024

5  out of  5
rating by Marcha Gonzalez DeJesus
"Tommy was amazing he took real good care of me and was so nice"
We responded:
"We really appreciate your kind words Marcha and taking the time to share! -Robert McDougall State Farm"
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Karen Holmes

August 6, 2024

5  out of  5
rating by Karen Holmes
"Very good with followup and thorough with giving quotes and responding to my insurance questions and needs"
We responded:
"Thank you so much Karen for the kind words! We love answering all kinds of insurance questions! -Robert McDougall State Farm"
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arianna jenkins

August 2, 2024

5  out of  5
rating by arianna jenkins
"Very understandable.. Got me a great deal very awesome .."
We responded:
"Thank you so much Arianna! We love giving great deals and having you as our customer! -Robert McDougall State Farm"
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Shaniya Wilder

July 30, 2024

5  out of  5
rating by Shaniya Wilder
"I worked with Tommy!... he was so helpful and very knowledgeable!... he was understanding of my situation and considered the circumstances at the time by being empathetic and getting the best deal possible!"
We responded:
"Thank you so much Shaniya! We love getting to know how best to protect our customers! -Robert McDougall State Farm"
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Chad Heeter

July 26, 2024

5  out of  5
rating by Chad Heeter
"The absolute best place to go for your auto insurance, home insurance and life insurance! They made things so easy on me I couldn’t help but give them a great review… I will recommend them to everyone! Thank you Robert and staff for being so wonderful to work with!"
We responded:
"Wow Chad! Thank you so much for the kind words! We are proud of the home insurance, auto insurance and life insurance we are able to provide to so many! -Robert McDougall State Farm Grand Rapids "
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AJ BB

July 26, 2024

5  out of  5
rating by AJ BB
"The best people"
We responded:
"Wow Aj! Thank you for the 5 stars and kind words, we love helping you with your insurance needs! -Robert McDougall State Farm Grand Rapids"
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Nicole Kelley

July 26, 2024

5  out of  5
rating by Nicole Kelley
"Sydney is amazing at her job, and always has answers to all of my questions."
We responded:
"Thank you so much Nicole! We love having you insured with our agency! -Robert McDougall State Farm Grand Rapids"