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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard Gilliam

May 12, 2026

5  out of  5
rating by Richard Gilliam
"Excellent customer care and a well experienced agent that took care of my needs today. 5-5 stars for Tyler K Sincerely Richard Gilliam"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Robert McDougall’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grand Rapids ."
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Puav Pheej Moua

May 11, 2026

5  out of  5
rating by Puav Pheej Moua
"Outstanding customer service from start to finish. Thank you"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Robert McDougall’s Team! We deeply appreciate your kind words here in Grand Rapids . "
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Michelle Lees

May 8, 2026

5  out of  5
rating by Michelle Lees
"Tyler was amazing he did everything efficiently and made it so easy."
We responded:
"Thank you for the 5-star review, Michelle! Here on State Farm Agent Robert McDougall’s Team, we are proud to serve our community and appreciate your recognition. "
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Jackie Hennig

May 7, 2026

5  out of  5
rating by Jackie Hennig
"Very nice! Got things done quickly!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Robert McDougall’s Team. "
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Brandon Porter

May 6, 2026

5  out of  5
rating by Brandon Porter
"Tommy made getting insurance easy. Good guy to work with."
We responded:
"Thank you for the fantastic review, Brandon! We are always here to help with your insurance needs here in Grand Rapids . "
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Carrie Rothley

May 6, 2026

5  out of  5
rating by Carrie Rothley
"Very courteous and helpful. Megan was able to setup an appointment for my car windshield replacement quickly. She was efficient and a pleasure to speak with."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Robert McDougall’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grand Rapids ."
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Chris Kwon

May 5, 2026

1  out of  5
rating by Chris Kwon
"Sergio was great I thought until there were additional policies added onto the account that had no use for me. He starts with an absolutely low quote which caught my attention and from there doubled. Whether or not he was trying to "save me money" by adding other services (additional expenses), I felt entirely misled from this experience. i.e. Why on earth would I want renters insurance when I don't even rent a property? *** Side note *** I went directly to Liberty Mutual after and they gave me a cheaper rate without all the additional hassle."
We responded:
"Thank you so much for the 5-stars, Chris! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Robert McDougall’s Team anytime."
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Julia Ross

May 5, 2026

5  out of  5
rating by Julia Ross
"I’m writing a five-star review for Tyler. He was incredibly patient, helpful, and kind. I highly recommend him to anyone in need of his services."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Robert McDougall’s Team. "
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Barry Baker

May 4, 2026

5  out of  5
rating by Barry Baker
"Logan was very helpful and explained everything. He was also very punctual and quickly got me signed up."
We responded:
"Thank you so much for the 5-stars, Barry! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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PAUL V. COOK

May 1, 2026

5  out of  5
rating by PAUL V. COOK
"Very polite quick with a quote got me a great deal"
We responded:
"PAUL, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Robert McDougall’s Team here in our Grand Rapids office. "
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Shadena Shipman

May 1, 2026

5  out of  5
rating by Shadena Shipman
"Tyler was awesome!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Rolen Pihl

May 1, 2026

5  out of  5
rating by Rolen Pihl
"I've heard good things about state farm from a few friends. Worked with Tommy from this office. He was great, personable and easy to work with. I got quotes from a few companies and theirs was the best. Highly recommend giving this office a call if your looking for insuarance."
We responded:
"Rolen, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Robert McDougall’s Team!"
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Joshua Griffin

April 30, 2026

5  out of  5
rating by Joshua Griffin
"Tommy has been very helpful!"
We responded:
"Thanks so much for the STARS, Josh!! -Robert McDougall State Farm"
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Melissa Swanson

April 30, 2026

5  out of  5
rating by Melissa Swanson
"Tommy was extremely helpful and kind."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Robert McDougall’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grand Rapids ."
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Brendan Sullivan

April 29, 2026

5  out of  5
rating by Brendan Sullivan
"Tyler was extremely helpful when my wife and I wanted to add a policy onto our existing insurance portfolio with State Farm. He made the communications easy and clear, and was very efficient in getting the job done."
We responded:
"Thank you for the fantastic review, Brendan! We are always here to help with your insurance needs here in Grand Rapids . "
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Cody picciandra

April 28, 2026

5  out of  5
rating by Cody picciandra
"Mark did a wonderful job making sure I was taking care of and got exactly what I needed"
We responded:
"Thank you so much for the 5-star rating, Cody! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Antwion Dowell

April 28, 2026

5  out of  5
rating by Antwion Dowell
"Great service and always there to answer my questions"
We responded:
"Antwion, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Robert McDougall’s Team!"
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Sharon Jones

April 28, 2026

5  out of  5
rating by Sharon Jones
"I"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. "
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Lidia Rodriguez

April 24, 2026

5  out of  5
rating by Lidia Rodriguez
"Carson was very helpful at finding me the right policy that fits my financial budget. He is very kind and he had no problem answering my questions. I would recommend him to my family and friends"
We responded:
"We appreciate your review, Lidia. We are so happy that you had such a wonderful experience with State Farm Agent Robert McDougall’s Team here in Grand Rapids ! "
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amber marie

April 24, 2026

5  out of  5
rating by amber marie
"Tyler was amazing and able to save me a ton of money for switching! Thank you!"
We responded:
"Thank you for the amazing review, amber! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Paris Stancle

April 23, 2026

5  out of  5
rating by Paris Stancle
"Very cool and down to earth while being extremely helpful"
We responded:
"Paris, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Robert McDougall’s Team is just a call or email away!"
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Michael Dent

April 23, 2026

5  out of  5
rating by Michael Dent
"Very helpful quick and I’ve never had to wait on hold always direct contact with an agent"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Robert McDougall’s Team. "
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Dawson Herner

April 22, 2026

5  out of  5
rating by Dawson Herner
"Office made adding a driver to my policy seamless and I was able to complete this in a quick phone call!"
We responded:
"Dawson, thank you for your wonderful review of State Farm Agent Robert McDougall’s Team!"
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Amanda Knapp

April 22, 2026

5  out of  5
rating by Amanda Knapp
"Always so helpful!!!"
We responded:
"We love to help! Thanks so much for the kind words Amanda! -Robert McDougall State Farm"
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David Milosh

April 21, 2026

5  out of  5
rating by David Milosh
"Logan did great!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Robert McDougall’s Team. "