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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lakeisha Thomas

Lakeisha Thomas

October 5, 2026

5  out of  5
rating by Lakeisha Thomas
"Great team to work with. I always get my questions and concerns answered in a timely manner."
We responded:
"Thanks so much for the fantastic rating, Lakeisha! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Linda Put

October 2, 2026

5  out of  5
rating by Linda Put
"Left a message and received a phone call within minutes. Megan was so helpful"
We responded:
"Linda, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Robert McDougall and Team "
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Tee Cee

October 2, 2026

5  out of  5
rating by Tee Cee
"Great office and customer service"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Grand Rapids to know you had such a great experience with us. "
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Danja Schrader

October 2, 2026

5  out of  5
rating by Danja Schrader
"Tyler was amazing at his job and he helped me save so much money every month.Thank you tyler"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Grand Rapids insurance team. "
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Kate Luebke

October 1, 2026

5  out of  5
rating by Kate Luebke
"Logan was professional, courteous, and efficient. A+ experience"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Robert McDougall’s team. "
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Thomas Reuther

September 29, 2026

5  out of  5
rating by Thomas Reuther
"Most wonderful experience being with State Farm. Everyone is so kind, friendly and helpful. I’ll never go anywhere else."
We responded:
"Thomas, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Grand Rapids insurance team is always here and happy to help. "
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De Grimes

September 25, 2026

5  out of  5
rating by De Grimes
"Tyler was amazing very patient"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Lawrence Coleman II

September 24, 2026

5  out of  5
rating by Lawrence Coleman II
"Tommy handled business for me today efficiently and expeditiously!!! I’m all set to roll. Thank you !! ⭐️ ⭐️⭐️⭐️⭐️"
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Tumaini Nyiramugisha

September 23, 2026

5  out of  5
rating by Tumaini Nyiramugisha
"Tommy was very helpful, great energy, and answered all of our questions ❤️."
We responded:
"Thank you for the 5-star review of Robert McDougall’s team - we really appreciate your kind words! "
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Robin Blakely

September 23, 2026

5  out of  5
rating by Robin Blakely
"The are great receptions there at State Farm and very patient and helpful staff"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Daniel Hall

September 22, 2026

5  out of  5
rating by Daniel Hall
"Was great. Give him promotion"
We responded:
"Thank you so much for the 5-star rating, Daniel! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Robert McDougall "
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Kim Jolink

September 22, 2026

5  out of  5
rating by Kim Jolink
"Very happy with my call with Megan. Great full for her"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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David Muñoz Quiroz

September 21, 2026

5  out of  5
rating by David Muñoz Quiroz
"I was very placed to work with Carson in a new quote and he was very helpful in everything ask for him."
We responded:
"David, thank you for the fantastic review! We’re always here to support you with your insurance needs in Grand Rapids. "
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Ron Brendahl

September 18, 2026

5  out of  5
rating by Ron Brendahl
"Logan did a great job"
We responded:
"Thank you for the 5-star review of Robert McDougall’s team - we really appreciate your kind words! "
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Emily Allchin

September 17, 2026

5  out of  5
rating by Emily Allchin
"Logan was wonderful to talk to (so he gets to leave at 4pm on Friday)."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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John Bernbaum

September 15, 2026

5  out of  5
rating by John Bernbaum
"Marc Miles did a great job of helping me get auto insurance with State Farm. He talked me through the process, helped me understand what options I needed to consider, and was very patient with my weak computer skills. I was very glad to work with him - he is a quality staff member for State Farm insurance."
We responded:
"Hi John, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Robert McDougall’s team.  Please reach out to us if any questions come up!  - Robert McDougall’s Insurance Team "
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Henry Beckmeyer

September 15, 2026

5  out of  5
rating by Henry Beckmeyer
"I initiated new automobile coverage and rental insurance(s) today. My contact with this agency was with Logan Whitcomb. I found Logan to be professional, extremely knowledgeable and easy to work with. I could not be more pleased with my entire experience."
We responded:
"Henry, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Grand Rapids. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Robert McDougall and Team "
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Eric J

September 15, 2026

5  out of  5
rating by Eric J
"Sergio was very helpful. Was patient and made it super easy."
We responded:
"Eric, thank you for the fantastic review! We’re always here to support you with your insurance needs in Grand Rapids. "
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Lauren Koons

September 15, 2026

5  out of  5
rating by Lauren Koons
"Thank you!"
We responded:
"Thank you for the 5-star review of Robert McDougall’s team - we really appreciate your kind words! "
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Joslyn Strauther

September 15, 2026

5  out of  5
rating by Joslyn Strauther
"Carson Is Amazing, He Helped With All Of My Policies"
We responded:
"Thank you so much for the 5 stars, Joslyn! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Chris Tanton

September 14, 2026

5  out of  5
rating by Chris Tanton
"Logan did a great job and got everything done in minutes!"
We responded:
"Chris, thank you for the amazing review! Our Grand Rapids insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Robert McDougall, your State Farm Agent "
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Auto Addictions

September 14, 2026

5  out of  5
rating by Auto Addictions
"Carson was TOP NOTCH!!!!! Helped with every step, Carson made it painless and seem less. Absolute asset to the company. I was very impressed how Carson took care of me. Made me feel like one of the crew!!!!!"
We responded:
"Thank you so much for your wonderful feedback of us here at Robert McDougall’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Robert McDougall’s Insurance Team "
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breezy lawrence

September 14, 2026

5  out of  5
rating by breezy lawrence
"Amazing staff ALL THE TIME! Always helps me and answers all my questions! I’ve never had an issue and they always strive to make sure I’m heard and understood. They never make me feel stupid for asking “dumb questions”. Positive attitude all the time as well!"
We responded:
"Thanks so much for the fantastic rating, breezy! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Trevor Streeter

September 10, 2026

5  out of  5
rating by Trevor Streeter
"Tommy was extremely friendly and helpful. Made adding a new car to my policy a breeze!"
We responded:
"Thank you so much for your wonderful feedback of us here at Robert McDougall’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Robert McDougall’s Insurance Team "
Profile photo of Chad White

Chad White

September 10, 2026

5  out of  5
rating by Chad White
"Logan was so very helpful and patient with this old guy... thank you!!!"
We responded:
"Chad, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "